Homelessness can decrease the disaster resilience of individuals and communities. This paper presents the findings of ten in-depth qualitative interviews conducted at a homelessness support service to explore homeless individual's experiences of natural hazards and how they access support during disasters. Thematic analysis identified three themes: disconnection (isolation causing a reliance on non-durable forms of support), service provider trust (participants accessed services they trusted) and personal disaster (homelessness increased vulnerability to relatively minor natural hazards). Findings were applied to the role of community service organisations (CSOs) using the Adaptive Cycle of Resilience as a framework. The results imply that CSOs could minimise structural pre-disaster vulnerability by engaging people who are homeless in disaster preparedness and response activities. Disaster plans need to be ` all-people' and provide tailored support for the needs of specific populations. These plans could include word-ofmouth information, emphasising the strengths of people who are homeless and anticipating their priorities during disaster. CSOs could also employ vulnerability mapping to prepare for the needs of homeless populations. The impacts of disasters should be assessed in the context of an individual's exposure and vulnerability to their effects. Disaster recovery provides opportunities to promote strengths and increase social integration for people who are homeless.